Supplement Policies: Returns, Refunds, Shipping, and More
Before purchasing our supplements, please review the following information:
At Sprouts Health LLC, we are committed to providing you with the best customer service experience. If you have any questions or concerns, please don’t hesitate to contact us. We believe that we can expect fair treatment in return by treating our customers fairly.
Trial and Error for Optimal Health:
Finding the right products to support your health may involve trial and error. If you experience any negative side effects or reactions that you suspect are related to our supplements, please contact us. While we cannot be held liable for such reactions, we are here to assist you. We strongly recommend consulting a medical professional before using any supplement to determine the most suitable products and doses for your needs.
We stand by our 30-day money-back guarantee. If you are unsatisfied with your supplement, you can return it for a full refund within 30 days of delivery (based on the tracking number). Requests for refunds outside of this timeframe will not be accepted.
The return of your supplement is free, but you are responsible for the return shipping costs to our facility. Please ensure that you insure your return package and obtain a tracking number, as we cannot be held responsible for lost or stolen return packages.
To initiate a return within the 30-day period, please contact us at [email protected] for approval. Returns that have not been approved in advance will not be accepted.
Once we receive your returned item, please allow 2-5 business days for us to process your refund. The time it takes for the refund to appear in your account (typically 2-3 business days) depends on the payment method you used for the purchase. Please note that refunds will only cover the product’s price from your original order and do not include coupons or discounts used at the time of purchase.
To initiate a return and refund process, contact us via email at [email protected].
Shipping Address Responsibility:
Please ensure that your shipping address is accurate during checkout. We cannot be held responsible for undeliverable items resulting from an incorrect address. Double-check your shipping address at checkout, as we assume it is correct, even if it differs from your billing information.
If your product is returned to us due to an incorrect or undeliverable address, we will provide a full refund for the product minus the shipping costs.
Refunds will be processed using the payment method originally used at checkout. If, for any reason, we cannot process a refund to the original payment method, you will receive a store credit equal to the purchase price.
For any further questions or concerns, please get in touch with us at [email protected].
Thank you for choosing Sprouts Health LLC for your health and wellness needs.
Returning the Same Supplement More than Once
Please be aware that requests to return the same supplement more than once will not be approved.
This policy is essential to prevent fraudulent returns and repeated purchase-refund cycles.
Please note that this policy does not apply to first-time orders where you may have ordered more than one of the same product.
Shipping and Delivery Times
At Sprouts Health, we strive to provide prompt service and efficient order processing. Most customers receive their packages within 3-6 business days from the order date.
We process orders quickly, shipping six days a week to ensure your order is typically processed within 24 hours.
While we cannot guarantee exact delivery times, many customers are pleasantly surprised at the speed of delivery. You can find more information about shipping on our website.